Text Message Program & Opt-In

Program: Queen of the Paws Appointment Alerts (powered by PawLux) · Effective September 3, 2026

What this program is

Queen of the Paws Boutique & Spa (Queen of the Paws, LLC, 4545 Robin Hood Rd, Norfolk, VA 23513) uses the PawLux platform (PawLux, LLC) to send appointment-related text messages to Pet Parents who opt in. These are transactional notices about appointments you booked — not marketing.

Message type	Example
Ready for pickup	Queen of the Paws: Goose is ready for pickup! You have 30 minutes before late fees apply. Reply STOP to opt out, HELP for help.
Appointment confirmation	Queen of the Paws: Your appointment for Goose is confirmed for Sep 3 at 11:00 AM. Reply STOP to opt out, HELP for help.
Sign-in verification code	Queen of the Paws: Your PawLux sign-in code is 482913. It expires in 10 minutes. Reply STOP to opt out, HELP for help.

How you opt in

You opt in by entering your mobile number and checking the consent box in the online booking form (on queenofthepaws.com or in the PawLux Pet Parent portal), or by telling Studio staff at the front desk that you want text alerts, in which case staff record your consent in your profile. The consent language you agree to is:

☐ Text me about my appointments. By checking this box, I agree to receive appointment-related text messages (confirmations, ready-for-pickup alerts, and sign-in codes) from Queen of the Paws Boutique & Spa, sent through PawLux, at the mobile number I provided. Consent is not a condition of purchase. Message frequency varies (typically 1–3 messages per appointment). Message & data rates may apply. Reply STOP to cancel at any time, HELP for help. See our Privacy Policy and Terms.

We record the date, time, and source of your consent. Consent is not required to book — if you leave the box unchecked you will receive email notices instead.

Message frequency and cost

Frequency varies with your appointments — typically 1 to 3 messages per appointment, plus a verification code when you sign in by phone.
Message and data rates may apply. Check with your carrier for details of your plan.
Messages are sent from the toll-free number +1 (866) 319-5236.

How to stop

Reply STOP to any message to cancel. You will receive one final confirmation that you have been unsubscribed, and no further texts will be sent to that number unless you opt in again.
You can also turn off appointment reminders in the Pet Parent portal under Settings → Notifications, or ask Studio staff.
Opting out of texts does not cancel your appointments; you will still receive email notices.

Help and support

Reply HELP to any message for support information.
Call the Studio at (757) 698-1814 or email queenofthepaws2023@gmail.com.
Platform support: hello@pawlux.salon (PawLux, LLC, 582 Lynnhaven Pkwy, Suite 100, Virginia Beach, VA 23452).

Privacy

Your mobile number and your opt-in are used only to send the messages described here. We do not share your mobile number or your consent information with third parties or affiliates for their marketing or promotional purposes. Messages are delivered by Microsoft Azure Communication Services on our behalf. See the full Privacy Policy.

Carriers are not liable for delayed or undelivered messages. T-Mobile, AT&T, Verizon, and other carriers may block messages that do not follow their messaging policies; this program is registered for toll-free messaging.