Text Message Program & Opt-In
What this program is
Queen of the Paws Boutique & Spa (Queen of the Paws, LLC, 4545 Robin Hood Rd, Norfolk, VA 23513) uses the PAWLUX platform (PAWLUX, LLC) to send appointment-related text messages to Pet Parents who opt in. These are transactional notices about appointments you booked — not marketing.
| Message type | Example |
|---|---|
| Booking confirmation | Queen of the Paws via PAWLUX: your Fur Baby is booked Oct 3 at 10:00 AM, size Large. Reply STOP to opt out. |
| Appointment reminder | Queen of the Paws via PAWLUX: reminder — your Fur Baby is booked Oct 3 at 10:00 AM. Reply STOP to opt out. |
| Staff update, including ready for pickup | Queen of the Paws via PAWLUX: your Fur Baby is ready for pickup. Reply STOP to opt out. |
| Safety notice (cat calming medication) | Queen of the Paws via PAWLUX: Mochi's appointment Oct 8 needs vet calming medication documentation. Upload it in your portal. Reply STOP to opt out. |
| Size correction | Queen of the Paws via PAWLUX: your Fur Baby's size is now Large for Oct 3 at 10:00 AM. Reply STOP to opt out. |
This program does not send sign-in verification codes. Phone sign-in is not part of these texts.
How you opt in
You opt in by entering your mobile number and checking the consent box on the Consent step of the online booking form (on queenofthepaws.com or in the PAWLUX Pet Parent portal), or by telling Studio staff at the front desk that you want text alerts, in which case staff record your consent in your profile. The box is optional and is shown unchecked. The consent language you agree to is:
We record the date, time, and source of your consent. Consent is not required to book — if you leave the box unchecked you will receive email notices instead.
Safety notices. Safety notices about your Fur Baby’s care — for example, the cat calming-medication requirement — are sent by text to the mobile number on file even if you have not opted in to appointment texts. Reply STOP at any time to opt out. A STOP on file is always honoured: after it, safety notices reach you in the portal and by email, not by text.
Message frequency and cost
- Frequency varies with your appointments — typically 1 to 3 messages per appointment.
- Message and data rates may apply. Msg & data rates may apply. Check with your carrier for details of your plan.
- Texts may come from +1 (833) 400-2835. A local Hampton Roads number, +1 (757) 290-7403, is also on file. That local number is not a voice line. Reply STOP to the message you received to opt out. Call the Studio at (757) 698-1814.
How to stop, and how to start again
- Reply STOP to opt out. No further texts will be sent to that number from this program unless you opt in again.
- Reply START to resubscribe.
- You can also ask Studio staff to record your choice.
- Opting out of texts does not cancel your appointments; you will still receive email notices.
Help
- Reply HELP for help.
- Help contact: contact@northstar-insight.info (PAWLUX, LLC, 582 Lynnhaven Pkwy, Suite 100, Virginia Beach, VA 23452).
Privacy
Your mobile number and your opt-in are used only to send the messages described here. We do not share your mobile number or your consent information with third parties or affiliates for their marketing or promotional purposes. Messages are delivered by Twilio on our behalf. See the full Privacy Policy.